kseeb.kar.nic.in NSQF Retail Model Question Paper 2017 : Karnataka Secondary Education Examination Board

Organisation : Karnataka Secondary Education Examination Board
Exam : National Skill Qualification Frame Work – NSQF 2017
Document Type : Model Question Paper
Category or Subject : Retail
Year : 2017

Website : https://kseab.karnataka.gov.in/
Retail Level – 1 : https://www.pdfquestion.in/uploads/11768-RetailLevel1.pdf
Retail Level – 2 : https://www.pdfquestion.in/uploads/11768-RetailLevel2.pdf

NSQF Retail Model Question Paper :

Subject: Retail
Code No: 87E&K
Time: 9.30AM to 11.30AM
Max Marks: 60

Related : KSEEB NSQF Information Technology Model Question Paper 2017 : www.pdfquestion.in/11764.html

I. Four Alternatives are given for each of the following question incomplete statement. Choose the correct alternative and write the complete answer along with its Question number and Alphabet in the space provided against each question: 8 x 1 = 8
1. An example for a speciality product is
A) Milk
B) Foot Wears
C) Antiques
D) Clothing Items

2. Raju eats the biscuits bought from a shop. He is considered as:
A) Customer
B) Consumer
C) Owner
D) Manager

3. Method of packaging used for packing refrigerator is
A) Polythene packing
B) Lead Packing
C) Aluminium Paper
D) Paper and cardboard Packaging.

4. Use of the ISI mark is
A) It ensures the quality of the product
B) It provides information about brand
C) It is used in agricultural products
D) It provides information about the product

5. The colour coding for foam fire extinguisher is
A) Red
B) blue
C) Cream
D) Black

6. The first supermarket in India is
A) Food bazaar
B) Biz bazaar
C) Nilgiris
D) Star India bazaar

7. Movement of goods from stock room to the shop floor refers to:
A) Marketing
B) Logistics
C) buying
D) merchandising

8. The educational qualification required for the position of Department manager in store operation is
A) MBA with 5 to 10 years experience
B) BBM
C) 12th Pass
D) 10th Pass

Fill in the blank with suitable answer. 3 x 1 = 3
9. Checking and loading orders into transportation vehicle is called __________
10. Clothing is an example for ____________ need of a person.
11. A retailer has to collect _____________ about his customer.

Answer the following questions. 4 x 1 = 4
13. What are durable consumer goods?
14. What is the primary objective of handling in a store?
15. Mention the main advantage of automated systems
16. What type of gloves are worn while cleaning bathrooms?

Answer the following questions. 5 x 2 = 10
17. Write a brief note on Franchising
18. Explain internal packing note.
OR
What is handling and receiving of goods?
19. Name the class of fires in the following cases
i) Fires involving energized electrical equipment.
ii) Fires involving combustible metals.
20. Mention the safety tips to avoid harassment in retailing
21. What is a hyper market? Give two examples for hypermarket.

Answer the following questions. 3 x 3 = 9
22. What are the procedures to be followed while opening and closing a retail shop?
23. List any six social factors that influence consumer behaviour in retailing.
24. Mention the factors to be kept in mind by the retailer while deciding the methods of packaging.

Answer the following questions. 3 x 4 = 12
25. Explain the Following :
a) Chain retailer
b) Consumer co-operatives
OR
Explain Organized retail
26. List the basic elements of good consumer service.
27. Explain the precautionary measures to be taken when a worker is operating forklifts

Retail Level – 2 :
Code No: 87E&K
Time: 9.30 AM to 11.45 AM
Max Marks: 60
Four alternatives are given for each of the following question/ incomplete statements. Only one of them is correct or most appropriate choose the correct alternative and write the complete answers along with its letter and the question number in your answer booklet. 8 x 1 = 8
1) Food merchandising does not consists of
A) Restaurants
B) Grocery stores
C) Ice Cream parlour
D) Foot wear

2) Following element can be used by visual merchandisers in creating displays.
A) Package
B) Lighting
C) Baskets
D) Trolleys

3. Ideally a store design should include
A) Adequate non selling space for the assorting the stores.
B) Big rooms for the stores manage
C) Maximum returns per square foot and flexibility in store design
D) Space to keep more goods

4. Employee state Insurance scheme does not cover
A) Medical benefit
B) Workman compensation
C) Sickness benefits
D) Confinement expenses

5. The short distance movement of materials between two or more points refers to:
A) Ware housing
B) Transportation
C) Material handling
D) Material management

6. Retail jobs Requires
A) Repetitive motions
B) Heavy Liftings
C) Long period of standing
D) Short period of standing

7. Which of the following would you check to see if a material is considered hazardous?
A) The product label
B) Purchasing records
C) Materials safety Data sheet
D) Hazardous material inventory C¥ÁAiÀÄPÁj ¸ÀgÀPÀÄ

8. The following aspect is not the key to a happy and peaceful relationship and journey ahead.
A) Right attitude
B) Grooming
C) Presentation
D) Wrong attitude

Fill in the blanks with suitable answers : 3×1=3
9. Basic duties of the merchandiser are planning, directing, co-coordinating and ______
10. The primary objective of a retail store is to ___________
11. Only_____________ employees have access to the data base

12. Match the names of markets given in column ‘A’ with the names of store formats given in column ‘B’. : 4×1=4
A B
A) Target market served i. Store based sellers
B) Product offerings ii. Mass Market
C) R.P.G.Retail iii. Service level
D) Piramals iv. General Merchandise v. Super market

Answer the following questions : 5×1=5
13. What is a Vending Machine ?
14. State the Basic Chemistry of Store design
15. What is Space ?
16. What is maintenance of stores ?
17. What is the meaning of health Care ?

Answer the following questions : 4×2=8
18. Explain Visual merchandising Write the uses of merchandise planning
19. Explain any two responsibilities to not to do the things for a merchandiser.
20. Mention the advantages of angular floor plan.
21. Mention the precautions to be taken while carrying a load.

Answer the following questions:- 3×3=9
22. Write the functions of a visual merchandiser
23. Explain diagonal floor plan.
Mention the precautions to be taken to minimize theft or shop lifting in store
24. Explain the eligibilities of a person who has to be appointed as a security guard.

Answer the following questions:- 2×4=8
25. Briefly explain the four stages in retail delivery process. Explain the maintenance of records and inventories
26. Explain the responsibilities of a worker in the work place List out the health care activities in retail business

PART-B :
Four alternatives are given for each of the following question/ incomplete statements. Only one of them is correct or most appropriate choose the correct alternative and write the complete answers along with its letter and the question number. : 2×1=2
27. Horizontal communication is essential to
A. Accomplish task
B. Suppress enthusiasm
C. Control decision making
D. Offer ideas

28. Which of the following is not a body language ?
A. Smile
B. Eye contact
C. Eye brow position
D. Walking style

Fill in the blanks with suitable answers : 1×1=1
29. A telephone is a _____________________
Answer the following questions. 1×1=1
30. Expand GPS _____________________

Answer the following questions : 2×2=4
31. Explain Lateral Communication
32. List the emotional barriers in communication
Or
List the Physical barriers in communication

Answer the following questions : 1×3=3
33. Write short note on Fax machine
Answer the following questions : 1×4=4
34. List the essentials of good communication.