CBSE Class XII Front Office Operation Question Paper 2025
Organisation : Central Board of Secondary Education (CBSE)
Class Name : 12th/HSC (Class XII)
Subject : Front Office Operation
Download : 2025 Exam Question Paper
Website : https://www.cbse.gov.in/cbsenew/question-paper.html
CBSE Class XII Front Office Operation Question Paper
Central Board of Secondary Education (CBSE) Class XII Front Office Operation 2025 Exam Question Paper.
Related / Similar Question Paper : CBSE Class XII Food Production Question Paper 2025
CBSE Class XII Front Office Operation Questions
Section A : (Objective Type Questions)
1. Answer any 4 questions out of the given 6 questions on Employability Skills.
(i) Which of the following is not an element of the communication cycle ?
(A) Receiver
(B) Channel
(C) Sender
(D) Motivation
(ii) Stress refers to ___________ strain.
(A) Mental
(B) Geographical
(C) Chemical
(D) Mechanical
(iii) Which of the following is an example of mental stress ?
(A) Joyful
(B) Impatience
(C) Happiness
(D) Optimism
(iv) ___________ is an example of computer software.
(A) Pen drive
(B) CD
(C) MS PowerPoint
(D) Mouse
(v) People who work for a person or an organization and get paid for that work are known as:
(A) Self-employed
(B) Wage-employed
(C) Full-time employes
(D) Interns
(vi) Which of the following sources of energy is from a renewable source ?
(A) Solar energy
(B) Wood
(C) Coal
(D) Petroleum
2. Answer any 5 out of the given 7 questions:
(i) Which continent is regarded as the cradle of the organised hotel business ?
(A) Asia
(B) Europe
(C) America
(D) Africa
(ii) What is essential for a hospitality services professional ?
(A) Being impatient all the time
(B) No knowledge of guest’s needs
(C) Maintaining bad personal hygiene
(D) Greet guests with a smile
(iii) What is Overbooking ?
(A) Booking more rooms than available to maximize revenue
(B) Refusing to take more reservations
(C) Offering discounts to fill up rooms
(D) Reserving rooms for special guests only
(iv) GDS stands for __________.
(A) Global Development System
(B) Global Distribution System
(C) Global Distribution Scheme
(D) Global Distribution Solution
(v) The function of front office department excludes :
(A) Foreign exchange
(B) Room assignment
(C) Inquiry
(D) Food and beverage services
(vi) Security department in the hotel is responsible for :
(A) Maintainance of hotel’s laundry
(B) Hotel’s profit
(C) Hotel’s food and beverage services
(D) Security of the guest’s and hotel’s property
(vii) Natural environmental-based tourism is known as
(A) Adventure tourism
(B) Cultural tourism
(C) Urban tourism
(D) Eco-tourism
3. Answer any 6 out of the given 7 questions:
(i) __________ refers to the relationship between a guest and a host.
(A) Hospitality
(B) Hotel
(C) Hostel
(D) Courtesy
(ii) Which of the following is not a part of good telephone techniques ?
(A) Answer all calls promptly.
(B) Answer without introducing yourself.
(C) Identify your establishment.
(D) Ask for the caller’s need.
(iii) Reservation section in hotels is responsible for handling :
(A) Room assignments
(B) Housekeeping services
(C) Food and beverage orders
(D) Event planning
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