bssve.in BSS Diploma Airline,Travel & Tourism Management Question Paper : Bharat Sevak Samaj

Organisation : Bharat Sevak Samaj
Exam : BSS Diploma In Airline,Travel & Tourism Management
Document Type : Sample Paper
Subject : Airline,Travel & Tourism Management
Website : http://www.bssve.in/Exam-2015-Nov.asp
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BSS Airline,Travel & Tourism Management Question Paper

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** National Development Agency, Promoted By Government Of India
** Central Board Of Examinations
** Bss National Vocational Education Mission
** Ahe027-Bss Diploma In Echo Cardiography & Cardiac Technology

Instructions

** 33 questions are there in total
** Write answers to each question in proportion to the mark allotted
** During the first 15 minutes read the questions carefully

Subject Code : AS006-01

Communicative English & Computer Fundamentals

Time : 3 Hours
Marks: 100

I. Fill In The Blanks : 1 x 10 = 10
1) Pronouns are used instead of ……..
2) His uncle lives …… Delhi.
3) I am going ……. library
4) Windows 98 is a …………… loading system
5) The letters in computer application is called ……………
6) Use—————to change the settings, both hardware and softw
7) The extension of word file is …………
8) Out look Express is a…………..
9) A to Z key are known as………….keys
10) Below the menu bar ……………….. bar appears

II. Define The Following : 2 x 10 = 20
1) What is meant by plural number? Example:-
2) What is meant by strong verbs?
3) Verb
4) Hardware
5) What is Internet
6) Formating tool bar
7) Object
8) Save
9) Status bar
10) Conjunction

III. Write Brief Answer For Any 5 Questions : 5 x 5 = 25
1) Define usage of interjection?
2) Explain types of computer
3) Digital computer
4) Line Tool
5) CPU
6) Write details about Charles Babbage?
7) Different software and hardware
8) Techniques for moving an injured (or) ill person.

IV. Write Long Answer For Any 3 Questions : 15 x 3 = 45
1) Write a letter to the station master requesting him to reserve two coaches for your school excursion party
2) Describe MS Windows
3) What are the advantages available in MS-WORD?
4) Explain the keyboard
5) Write briefly about elements of design?

Subject Code : AS006-02

Aviation Security

Time : 3 Hours
Marks: 100
I. Fill In The Blanks : 1 x 10 = 10
1) MCDU
2) ETA
3) BCAS
4) ATC
5) Angular movement about the longitudinal axis for turning is called ………………
6) The movement of an aircraft under its own power, on ground , except when taking off and landing is called ……….
7) ………… was the first US based Airline, hijacked to Cuba in the year 1961.
8) In march 1971, ………….. flight was hijacked by six students from the Mindanno State University, opposed to the Marcos Government.
9) The hijacking attempt of ……… flying from Leningrad to Moscow ended when a flight attendant tried to disarm the hijacker, the bomb detonated killing both and causing decompression and lead to an emergency landing.
10) The longest hijack in aviation history dated June 27 to July 4, 1978 was on flight………

II. Define The Following : 2 x 10 = 20
1) Write the airport code of the following Lucknow Amritsar Chennai Gauwahati Agra
2) Write the radio Phraseology Cleared Break Confirm WILCO Roger out
3) List out the various airport codes a. Mumbai b. Calicut c. Hyderabad d. Bangalore e. Ahmedabad
4) What is the difference between an airfield and an airport
5) List out the various airport codes a. Mumbai b. Calicut c. Hyderabad d. Bangalore e. Ahmedabad
6) Expand the abbreviations: IATA, ILS, DGCA, BCAS, ATC.
7) Define dangerous goods. Write the different classes.
8) Define Bomb Threat
9) Define Bomb Squad
10) What is fuselage?

III. Write Brief Answer For Any 5 Questions : 5 x 5 = 25
1) CVR communication and Voice recorder communication
2) Explain the range of operates that ground handlers deal
3) Explain the difference between CISF and AAI
4) Describe the push back operations
5) Briefly describe the duties and responsibilities of a Cabin crew.
6) Write the criteria for the passenger seated on the over wing exit. Also write the briefing given.
7) Explain primary surveillance radar , voice recording system and non – directional beacon used in ATC.
8) Explain different type of fire and different type of fire extinguishers.

IV. Write Long Answer For Any 3 Questions : 15 x 3 = 45
1) Describe the parts of and airplane
2) Explain the history of aviation in India
3) Explain the history of aviation
4) Any five special Handling Passengers. Explain.
5) Crime against humanity

Subject Code : AS006-03

Ticketing & Fares

TIME: 3 Hours
Marks: 100

I. Fill In The Blanks : 1 x 10 = 10
1) Elba
2) Air Sahara
3) MS
4) Garuda Airlines
5) Air Canada
6) A person who has not reached his/her second birthday as of the date of commencement of travel is known as …….
7) Unspecified through fares created by the use of add-on amounts, or two or more fares shown as a single amount in a fare calculation is known as ………
8) whether the given routing are specified or not LIM-MEX-YTO-YOW, LIM-YTO-MEX-YOW, KHI-BKK-MNL-TYO, SOF-MIL-ROM, DMM-DAM-AMM-RUH
9) city codes LED, BOG, MIA, MAD, IEV, OSA, CCS, GUH, BEG, NAN
10) TPM is ………..

II. Define The Following : 2 x 10 = 20
1) HKG
2) What is a round trip
3) What is one way journey
4) IATA
5) Damman
6) VISA
7) What is the excess Mileage Allowance
8) Distinguish between elapse time & Actual flying time
9) Define APEX
10) What do you mean by Round Trip?

III. Write Brief Answer For Any 5 Questions : 5 x 5 = 25
1) Write the meal codes in Amadeus system
2) How many are considered as stopover points
3) What are the different types of plans of meals
4) Give the names of some credit cards and from where does it origin
5) Write short notes on ASTA.
6) What is IATA? What are the aims of this organization.
7) What do you mean by Shoulder season.
8) What is Amadeus?

IV. Write Long Answer For Any 3 Questions : 15 x 3 = 45
1) What are the travel documents required for a passenger
2) Draw the layout of front office and define it with the duties and responsibilities of the front officer staff
3) Explain the Guideline for finding and reading International Air Tariff Rules.
4) Write down the basic Fare Construction Formula.
5) Write a descriptive note on various types of fares.

Subject Code : AS006-04

Hospitality Management

I. Fill In The Blanks : 1 x 10 = 10
1) Hotels are classified on the basis of ……………………. , ………….. and ……………….
2) Catering providing in the ship is known as ……………..
3) Living room with bedroom facilities is ……………………….room
4) Room is ready but is not solids called …………
5) …………… and …………… are the back of the back of the front office
6) A person who arrives at a properly without a prior reservation is known as ………
7) A guest who stays beyond his date of departure as ………..
8) ………… is a department that deals essential with cleanliness and all the ancillary services attached to that.
9) Cooking of food in the required amount of liquid at just below boiling point is known as ……………
10) Expand the following IATA, CISF, UTC, AOC, AAI, ATM, FMS, ATA, VFR, VFR.

II. Define The Following : 2 x 10 = 20
1) Check-out
2) Caravanserais
3) Credit cards
4) What are the qualities of a telephone operator
5) Define the term “GRC”? Explain
6) Travel Desk
7) Reservation
8) Define Banquet
9) Define Savoury
10) Functions of front office

III. Write Brief Answer For Any 5 Questions : 5 x 5 = 25
1) What are the major difference between full pensions and Demi pensions
2) What are the printed forms used in Front office
3) What are the facilities and the services that are provide by the present day hotel
4) What is the main function of the front office department
5) Draw a layour of front office and define it
6) Give the service standard of incoming calls and outgoing calls.
7) Explain departure procedure for FIT’s
8) Explain Restaurant Etiquette.

IV. Write Long Answer For Any 3 Questions : 15 x 3 = 45
1) Explain the duties and responsibilities of front office manager and front desk agent
2) Explain the process of handling group arrival at reception. (Pre arrival, on arrival and post arrival)
3) Explain restaurant etiquette, draw hierarchy of food and beverage service department.
4) Explain the history of aviation and golden age of aviation.
5) What is GIS? What are the two broad methods used to store data GIS and also write advantage and disadvantage of the same.

Subject Code : AS006-05

Aviation Management

I. Fill In The Blanks : 1 x 10 = 10
1) Expand the following: AOG, ETD, ZFW, GIS, VHF
2) The two letter code of Air Arabia is …………
3) In ………… year Indian Airlines founded
4) Indira Gandhi International Airport situated at ……….. in India
5) List out the Airports ATQ, BLR, HBX, IXS, VTZ
6) Flight operated by an Airline departing late at night and arriving at the destination by early morning is ………….
7) A single Boeing Jumbo Jet may have as many as ………. separate items loaded on to it for a long – haul flight
8) More than one destination travelling service is given by…………aircraft
9) What is the code for Emirates ………………
10) What is the minimum weight of register baggage ……………..

II. Define The Following : 2 x 10 = 20
1) Dhaka
2) London Heathrow
3) Maximum Zero fuel weight
4) Maximum Landing weight
5) What is the role of the Station Manager?
6) What are the responsibilities of check in graft?
7) Which are the two ways Baggage Fraud
8) What is a Station
9) What are the different classes of Travel?
10) Types of Visa ?

III. Write Brief Answer For Any 5 Questions : 5 x 5 = 25
1) Explain domestic and international airports
2) What is fuselage? And describe the aircraft parts
3) Distinguish between narrow bodied and wide bodied aircrafts
4) Describe Air India.
5) Define Baggage Tag and its different types
6) Describe the classification of Airport functional activities.
7) Explain about transit and connecting passengers
8) What are all the goods restricted in baggage and why it is restricted ?

IV. Write Long Answer For Any 3 Questions : 15 x 3 = 45
1) Explain the importance of conventions and its objectives.
2) Define Conventions and Protocols ? Which are the different Conventions.
3) Which all are the various personal protections on the Ramp?
4) What are the different Visual Aids of Navigation
5) Write a detail note on airline management