Organisation : Board of School Education Haryana (BSEH)
Exam : Senior Secondary Exam (Class 12th)
Document Type : Question Paper
Subject : Banking, Finance & Insurance Services
Year : March 2025
Website : https://bseh.org.in/srsec-old-question-paper-march-2025
BSEH Haryana Class 12th Banking Services Question Paper
Download Board of School Education Haryana (BSEH) Senior Secondary Exam (Class 12th) March 2025 Banking, Finance & Insurance Services Question Paper.
Related / Similar Question Paper : BSEH Class 12th Automotive Question Paper March 2025 Haryana
BSEH Haryana Class 12th Banking Services Questions
Section-A : [ Objective Type Questions ]
1. Which of the following is concerned with irregular loan Accounts?
(A) Doubtful Assets
(B) Sub-standard Assets
(C) Both (A) and (B)
(D) None of the above
2. Value added services means :
(A) Costlier Services
(B) Additional Services
(C) Better value at premium
(D) All of the above
3. Which is the Central Bank of India ?
4. Write full form of abbreviation NEFT.
5. When was the new Bio-fuel policy implemented by the Government of India.
6. Nutan Started her food restaurant. She is ………………… . (Fill in the blanks)
7.Write full form of abbreviation ‘CNG’.
8. Which of the following is a barrier to active listening ?
(A) Eye contact
(B) Feedback
(C) Noise
(D) None of these
9. A positive attitude makes a person happier. (True/False)
10. Which key is used to save some material in Computer ?
11. Which of the following is an feature of Entrepreneur ?
(A) Risk taker
(B) Innovation
(C) Creativity
(D) All of the above
12. Loan upto Rs. 50,000 comes under which category ?
(A) Kishore loan
(B) Tarun loan
(C) Shishu loan
(D) None of the above
13.Which of the following is a ethical practices in Banking ?
(A) Resolving Conflict
(B) Mutual respect
(C) Integrity
(D) All of the above
14. Normally, complaints may arise due to :
(A) Lack of confidence of the official
(B) Lack of knowledge of the official
(C) Indifferent attitude of the official
(D) All of the above
15. The expressive complainers are extrovert. (True/False)
Section-B: [ Very Short Answer Type Questions ]
16. What is meant by payment through cheque ?
OR
Define Banking Customer Complaints.
17. Explain repetitive queries.
OR
What is EMI ?
18. What is cultural sensitivity ?
19. Write the meaning of corruption.
20.State two benefits of Green Job.
21.Describe two functions of an Entrepreneur.
Section-C [ Short Answer Type Questions ]
22. What are the various types of customer data ?
23. Explain any three services offered by Kiosk-Banking.
24.Explain the different stages of loan.
25. Describe the consequences of defaulting on a loan.
26. State three features of co-ordination.
OR
State any three features of feedback.
27.What do you understand by customer relationship management ?
OR
What is meant by Ethics in Business?
Section-D : [ Long Answer Type Questions ]
28. Explain the features of Kiosk-Banking.
OR
Discuss the process of resolving customer complaints.
29.State the types of Post Sale Services.
OR
What is Customer Service ? What is its role in micro-finance ?
30. Explain the Qualities/Advantages of good listener.
OR
Discuss in detail different types of communication skills.
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