Organisation : Board of School Education Haryana (BSEH)
Exam : Senior Secondary Exam (Class 12th)
Document Type : Question Paper
Subject : Retail
Year : March 2025
Website : https://bseh.org.in/srsec-old-question-paper-march-2025
BSEH Haryana Class 12th Retail Question Paper
Download Board of School Education Haryana (BSEH) Senior Secondary Exam (Class 12th) March 2025 Retail Question Paper.
Related / Similar Question Paper : BSEH Haryana Class 12th Public Administration Question Paper March 2025
BSEH Haryana Class 12th Retail Questions
Section-A : (Essay Type Questions)
1.Discuss the main sources of identifying customer’s problems. OR Explain the benefits of Negotiation.
2.Explain the various types of Products. OR Explain the features of customer service information.
3. Differentiate between CRM and E-CRM. OR Explain various types of retail services to consumers.
Section-B : (Short Answer Type Questions)
4. Discuss any three methods of collection customer’s feedback. OR State any three Rights of employees in a Retail organization.
5. Explain any three features of customer service. OR Discuss three importance of customer feedback.
6.State any three tools of storing customer data.
7. Describe any three benefits of CRM implementation.
8. State three ways to retain customer.
9. Discuss any three impact of change in service on Business.
Section-C: (Very Short Answer Type Questions)
10.Define E-retailing. OR Define CRM.
11.What do you mean by Body language ? OR What is overall appearance ?
12. Mention any two customer feedback tools.
13.What are shopping products ?
14.State any two way of managing stress.
15. Define Personality.
Section-D : (Objective Type Questions)
16. The retailer should not point their fingers at other …………… .
(A) Employee
(B) Customer
(C) Creditors
(D) None of the above
17. CRM is focussed to which of the following ?
(A) Creditors
(B) Employees
(C) Customer
(D) All of the above
18. The feedback helps to ……….. customers.
(A) Loose
(B) Retain
(C) Both (A) & (B)
(D) None of the above
19. Social Media cannot be used to share customers feedback. (True/False)
20.Which of the following is a quality of an Entrepreneur ?
(A) Creativity
(B) Risk taking ability
(C) Innovative
(D) All of the above
21. Which of the following is a component of green Economy ?
(A) Agriculture
(B) Water-conservation
(C) Transportation
(D) All of the above
22. …………….. is the ability to continue to do something even when it is difficult.
23………….. means dealing with relationships. (Fill in the blank)
24.Decisiveness is the ability to make profitable and Quick decisions. (True/False)
25. Microsoft office – Powerpoint is a presentation software. (True/False)
26. Which key is used to copy something in computer ?
27. What is work-book in computer ?
28.Give one example of shopping product.
29.Information should be …………… protected.
(A) Password
(B) Computer
(C) Well
(D) All of the above
30.Communication is the job of conveying …………. .
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