Name of the University : Alagappa University
Degree : M.B.A
Department : Health Service Management
Subject Code/Name : Total Quality Management
Document Type : Model Question Papers
Website : alagappauniversity.ac.in
Download Model/Sample Question Paper : April 2010 : https://www.pdfquestion.in/uploads/alagappauniversity.ac.in/4267.-M.B.A%28HSM%29.pdf
Alagappa Total Quality Management Question Paper
M.B.A DEGREE EXAMINATION, APRIL 2010
Duration : 3 Hours
Maximum: 60 Marks
Related : Alagappa University IT Skills E-Commerce Practical M.B.A Model Question Papers : www.pdfquestion.in/4266.html
Answer ALL Questions
1. What is team work-
2. What do you understand by Cost of Quality-
3. What is Quality management System-
4. What is professional review-
5. What is the difference between education and training-
6. Explain the importance of Benchmarking.
7. How quality assurance can be practised-
8. Write down any two advantages of concurrent
9. Explain the functioning of QAC.
10.What are the advantages of having Quality circle-
11.What are the steps involved in reorganization of a firm-
12.What are the benefits of effective customer service-
13. Explain in detail the theory of Quality assurance.
14.Discuss in detail about Quality Management Systems.
15.Why resistance shown by employees for any change-
16.How will you manage a planned change-
17.What are the different monitoring systems that can be used in a hospital-
M.B.A. DEGREE EXAMINATION, APRIL 2010
HEALTH SERVICE MANAGEMENT
HEALTH ECONOMICS AND HEALTH POLICY
Answer ALL Questions
1. Define health economics.
2. Define consumer behaviour
3. Write about sex ratio and literacy rate.
4. Describe meaning of health systems.
5. Describe tertiary care centre.
6. Briefly explain the diagnostic health systems.
7. Write short notes on :a. Scope of economicsb. WHO
8. Explain medical tourism in India.
9. Describe the stages of Demographic cycle.
10.Describe Law of Demand and utility analysis.
11.Explain the socio-economic factors affecting health
12.Define private finance of clinical services.
13.Briefly explain nature and scope of economics in health care in India.
14.Briefly explain the health expenditure in health economics.
15.Briefly explain the modes of intervention.
16.Write short notes on :a. Tuberculosis control programme
17.Explain rationale of Government’s intervention and control.
M.B.A. DEGREE EXAMINATION, APRIL 2010
HEALTH SERVICE MANAGEMENT
PRINCIPLES OF HOSPITAL MANAGEMENT
Duration : 3 Hours Maximum : 60 marks
1. What is system approach to management –
2. What is OB –
3. What is reviewing –
4. What is managerial effectiveness –
5. What is an organisational change –
6. What are the objectives of management –
7. Explain the structure of a Hospital organisation.
8. What are the various components of attitude –
9. What are the factors that influence perception –
10.What are the advantages of forecasting –
11.What do you understand by Code of Ethics –
12.How will you improve Managerial Effectiveness –
13.Discuss in detail the different approaches to management.
14.Explain briefly the scope and functions of Hospital Management.
15.Write short notes on :a. Planningb. Controlling
16.Critically examine the methods employed for
17.Do you consider management as a profession – Why –
M.B.A. DEGREE EXAMINATION, APRIL 2010
HEALTH SERVICE MANAGEMENT
HUMAN RESOURCE MANAGEMENT
Answer All Questions.
1. What do you mean by work ethics-
2. What are the types of counselling-
3. What is a Human Resource plan-
4. Define “Morale”.
5. What are conflicts among trade unions-
6. Illustrate the systems approach in Human Resource Management.
7. Explain the different types of Executive development Programmes in a Hospital.
8. Explain how compensation structures can be designed for a multi speciality hospital.
9. Design and present a recruitment plan for recruiting ward boys for a hospital.
10.Explain the objectives of promotions and transfers.
11.Analyze the problems in various performance appraisal methods.
12.Explain the statutory and non-statutory welfare measures.
Part – C : (3 x 10 = 30)
Answer any THREE questions
13.Explain the concept and importance of discipline in Health Service Management. Also, explain how integrity is related to discipline in management.
14.Prepare and present a training calendar with program content for training physiotherapists.
15.Carry out Job Analysis for recruiting trauma acre assistants and ambulance staff.
16.Explain different financial incentive systems with their merits and demerits.
17.Write an essay on “The History and Development of HRM in India.”