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Name of the College : Valliammai Engineering College
University : Anna University
Department : Mechanical Engineering
Subject Code/Name : CC7008-Quality Management Techniques
Degree : M.E CAD/CAM
Year : II
Semester : III
Document Type : Question Bank
Website : valliammai.co.in

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Valliammai Quality Management Techniques Question Paper

Unit-1

Introduction :
Part-A :
1. Define Total Quality?
2. Define Quality?
3. What are the Dimensions of Quality?

Related : Valliammai Engineering College ED7004 Design of Hydraulic & Pneumatic Systems M.E Question Bank : www.pdfquestion.in/2848.html

4. Give the Basic Concepts of TQM?
5. List the Principles of TQM?
6. Give the Objectives of TQM?
7. What is a quality policy?
8. What is the need for TQM?
9. List out the steps in the evolution of quality.
10. List any two contributions by Deming.

11. List any two contributions by Juran.
12. List any two contributions by Crosby
13.List any two contributions by Ishikawa.
14.List any four models of TQM.
15. What is functionality?
16. What is reliability?
17. What is Usability?
18. What is service quality?
19. What is quality assurance?
20.What is quality control?

Part-B :
1. Explain the contributions of Deming to TQM.
2. Explain the contributions of Juran to TQM.
3. Explain the contributions of Crosby to TQM.
4. Explain the contributions of Ishikawa to TQM.
5. Explain the needs for TQM.
6. Explain the various steps involved in the evolution of quality.
7. Explain the dimensions of Quality.
8. Explain the principles of TQM.
9. Explain quality assurance.
10. Explain any two TQM models.

Unit-2

Planning :
Part-A :
1. Give the Analysis Techniques for Quality Costs?
2. Define Quality Costs?
3. Give the primary categories of Quality cost?
4. Give the typical cost bases?
5. How will you determine the optimum cost?
6. State the Quality Improvement Strategy?
7. Define Quality Planning?
8. What is the important role of senior management?
9. What are the general duties of a quality council?
10. What does a typical meeting agenda contain after establishing the TQM?
11. What are the various quality statements?
12. Give the basic steps to strategic quality planning?
13. What is a quality policy?
14. What is a mission statement?
15. What is a vision statement?
16. What is a QFD?
17. What are the benefits of QFD?
18. What are the phases of QFD process?
19. What is BPR?
20. What is quality policy deployment?

Part-B :
1. What is quality cost? Explain the techniques used for analysing Quality cost?
2. Explain the QFD process?
3. Explain the House of Quality in Quality Function Deployment?
4. Explain various quality costs.
5. Explain BPR.
6. Explain quality policy and objectives.
7. Explain quality policy deployment.
8. Explain various quality statements with examples.
9. Explain quality planning.
10. Explain quality organization.

Unit-3

TQM Principles :
Part-A :
1.What is needed for a leader to be effective?
2. What is the important role of senior management?
3. Give the need for a feedback in an organization?
4. List the tools used for feedback?
5. What are the activities to be done using customer complaints?
6. What are the elements of customer service?
7. Define Customer Retention?
8. Define Employee Involvement?
9. What are the benefits of employee involvement?
10. What are the concepts to achieve a motivated work force?
11. Define Empowerment
12. What are the three conditions necessary to create the empowered environment?
13. What are the types of teams?
14. What are the characteristics of successful teams?
15. What are the stages of team development?
16. Give some common team problems?
17. What are the common barriers to team progress?
18. Give the steps involved in training process?
19. Define Recognition and Reward?
20. List out any four conditions for the selection and evaluation of suppliers?

Part-B :
1. Explain Jurans Trilogy
2. Explain customer focus and satisfaction.
3. Explain leadership and top management commitment.
4. Explain performance measurement methods.
5. Explain continuous process improvement.
6. Explain the methods of training.
7. Explain employee involvement, empowerment.
8. Explain team work.
9. Explain customer feedback and resolution.
10. Explain the selection of suppliers, supplier rating, and supplier involvement in quality improvement.